Shipping Policy
Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
International Shipping
We offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
[Your Store Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside [your country].
Returns Policy
At [Your Store Name], we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your purchase, we offer a straightforward returns process.
Return Eligibility
- Time Frame: You have 30 days from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Receipt or Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Initiate a Return: To start a return, contact us at [Your Customer Service Email]. Please provide your order number and a brief description of the issue.
- Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.
- Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: First check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Customer Service Email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Your Customer Service Email] and send your item to: [Your Store's Physical Address].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.